Creature Comforts opens flagship London practice
It has been architecturally designed to keep pets calm and vet teams mentally well in the workplace
Vet tech startup Creature Comforts has announced the launch of its flagship practice in St John’s Wood, London.
Having raised £10M in seed capital last year, co-founders veterinary surgeon Russell Welsh and online estate agent entrepreneur Daniel Attia opened their first practice in April in Notting Hill.
Spread over two floors, the 3,300 sq ft flagship practice boasts a dedicated dental suite and laboratory, as well as six spacious and bright consulting rooms.
It has been architecturally designed to keep pets calm and vet teams mentally well in the workplace.
Since opening, a large portion of Creature Comforts’ customers have signed up as ‘All Access’ members, paying £20 per month to get unlimited access to expert care from vets and nurses.
Dr Simon Hayes, chief veterinary officer, said: “One of the biggest problems with UK veterinary care is that, due to the expense of consultations, pet owners are understandably reluctant to book in to see a vet until their animals are really sick.
“With a subscription model that includes unlimited consultations, we’ve removed the cost barriers to accessing expertise easily and quickly, so pets are seen more frequently, and conditions can be identified and treated earlier in the disease process, meaning a vastly better outcome for pets and hopefully greater financial savings over their lifetime, too.”
Dr David Pogmore, clinical director, added: “There’s something very special about St John’s Wood High Street, which has been undergoing a regeneration that we’re incredibly proud to be a part of. While we were busy getting the clinic ready for our first customers, we held coffee mornings in local cafes and hosted a brilliant dog show, where we met so many local people and their beloved pets. We can’t wait to build on these relationships and look forward to welcoming them to our clinic for many years to come.”
