PIF launches new customer service course for pet businesses

The Pet Industry Federation has announced the launch of its new Customer Service Excellence course, designed specifically for professionals in the UK pet industry.

The course aims to equip businesses with the skills to enhance customer relationships and handle complaints effectively.

The course covers everything from communication strategies to upselling techniques, complaint resolution, and UK legal requirements.

PIF members receive a 20% discount on this course—and any other PIF training course.

PIF said: “This course is perfect for pet business owners and front line staff who want to stand out in a competitive market. Whether you’re new to customer service or looking to refine your skills, this course provides practical insights tailored to the unique needs of the pet industry.

“Customer expectations are higher than ever, and businesses that go the extra mile are the ones that thrive. By completing this course, you’ll learn how to build customer loyalty, improve your service approach, and increase sales through effective communication, upselling, and cross-selling techniques.”