Pets at Home rolls out Microsoft AI for profit protection
Additionally, it has been testing a customised version of a transcription tool using copilot components to transcribe during some clinical consultations and operations
Pets at Home has rolled out a new AI agent for its profit protection team as part of a partnership with Pets at Home.
The agent aims to compile cases more efficiently for skilled human review.
Pets at Home is an early adopter of Microsoft’s Copilot Studio, where a business can create agents to support different areas of a business.
Pets at Home also created an agent to help its retail fraud detection team investigate suspicious transactions as part of a trial.
Additionally, it has been testing a customised version of a transcription tool using copilot components to transcribe during some clinical consultations and operations.
William Hewish, Pets at Home chief information officer, said: “The agents solution allows the profit protection team to more effectively assess cases for potential profit loss and dedicate more of their time to skilled analysis, rather than simply information gathering.”
Dr Sam Butler-Davies, veterinary service director, Vets for Pets and Pets at Home, added: “The recent AI scribing trial is very exciting because it will enable clinical colleagues to spend more time seeing patients and doing the things they do best; caring for our nation’s pets. Having notes ready to review as soon as a consultation or procedure has started completely revolutionises how veterinary colleagues plan their time.
“We’re not suggesting this will fully replace human notes or the need for expert clinical reviews, it’s a useful tool to help our colleagues use their time to provide care, where and how it is most needed”.
