RCVS Academy launches new course to help vets with complaints
Developed in partnership with the Veterinary Client Mediation Service (VCMS), the course uses practical examples, based on real-life experiences
The Royal College of Veterinary Surgeons (RCVS) Academy, a free digital learning platform for the veterinary professions, has launched a new, scenario-based course which aims to demonstrate the application of skills to avoid and resolve complaints.